Security+SY0-701Network+Studying for examLocationKnoxville, TN area
Help Desk Analyst with Active Directory, account lifecycle, and Windows support experience, building security depth through Security+, PowerShell, and a Windows Server home lab.
Active Directory operations · Security+ certified · hands-on identity lab · targeting SOC, IAM, and security-focused IT roles
01Triaged and resolved 25–40 Tier 1/2 support tickets weekly for internal users in a Windows Active Directory environment while meeting SLA targets.
02Provisioned and deprovisioned user accounts, group memberships, and permissions to support onboarding, role changes, and offboarding with accurate access control.
03Performed AD account maintenance, GPO-related tasks, endpoint troubleshooting, and escalations using established SOPs.
04Documented recurring fixes and escalation paths in the ticketing system to reduce repeat escalations on common access-related issues.
Kaiyin Warriors Foundation
Web Developer | Website Manager
Nashville, TN
01Primary technical contact for login failures, browser issues, and form errors; reproduced issues, applied fixes, and coordinated with stakeholders.
02Managed domain and DNS configuration; migrated and maintained the site on Shopify with staging-to-production workflows.
03Reviewed web forms and plugins for input-handling risks; resolved SQL injection exposure and integration conflicts.
Lavender Hill Springs LLC
Co-Owner & UX/UI Designer
Side business · closed February 2026
Lawrenceburg, TN
01Managed Shopify e-commerce operations—DNS, email routing, payment integrations, and security review of third-party apps before rollout.
02Diagnosed platform issues, coordinated vendor escalation, and documented fixes for repeat troubleshooting.
Starbucks
Barista
Tennessee, United States
01Partner of the Quarter; go-to teammate for POS, Wi-Fi, and device issues across high-volume locations.
02Built reliability and troubleshooting habits under pressure that transfer to user support work.
Altar'd State
Help Desk Analyst
Knoxville, TN
01Triaged and resolved 25–40 Tier 1/2 support tickets weekly for internal users in a Windows Active Directory environment while meeting SLA targets.
02Provisioned and deprovisioned user accounts, group memberships, and permissions to support onboarding, role changes, and offboarding with accurate access control.
03Performed AD account maintenance, GPO-related tasks, endpoint troubleshooting, and escalations using established SOPs.
04Documented recurring fixes and escalation paths in the ticketing system to reduce repeat escalations on common access-related issues.
Hands-on proof
Active Directory home lab
lab.topology172.16.0.0/24
Proof of work
Hands-on identity lab · February 2026 — Ongoing
Active Directory Home Lab — Windows Server 2025
Enterprise-style identity lab simulating domain services, access control, and log-based troubleshooting relevant to IAM and SOC feeder roles.
1,000 AD user accounts provisioned via PowerShell automation
Dual-NIC NAT topology (172.16.0.0/24) with DNS, DHCP, and a domain-joined Windows 11 client
Windows Server 2025Windows 11 ProVirtualBoxPowerShellAD DSDNSDHCPNAT/RAS